Effective Date: June 1, 2026

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may increase during holidays, promotions, or periods of high demand.

Shipping Methods

Shipping options and estimated delivery times are provided during checkout.

Delivery estimates are not guarantees.

Domestic Shipping

We currently ship within the continental United States.

Shipping rates are calculated at checkout based on order size, weight, and destination.

International Shipping

International customers may be responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Other government-imposed charges

These fees are not included in product pricing unless otherwise stated.

Lost or Delayed Shipments

Once an order is transferred to the shipping carrier, delivery performance is outside our direct control.

Customers experiencing delays should contact the carrier first and then our support team if assistance is needed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or losses resulting from incorrect addresses supplied during checkout.

Contact Information

For shipping inquiries:

Email: orders@vellumskincare.com